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Leadership lessons from the 2010 Olympics, part 2

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Rob Duncan in front of the Olympic rings in Coal Harbour

Rob Duncan in front of the Olympic rings in Coal Harbour

As the games unfold, I can already see a few things that were obviously done right, and could be emulated by other leaders. Here are a few ideas:

Early warning: Vancouverites were warned early and often that nothing would be as normal during the run-up to the games and while the games were on. This extended to closing traffic lanes, which was done on a seemingly random basis in the weeks before the games started. The message was clear – get out of your cars, take transit or stay home! Leaders who anticipate disruption can smooth the way by feeding the warnings out there early, and by lowering positive expectations, as was done in the case of traffic control.

Creative catastrophising: By putting every negative outcome out there as a possibility, in the bleakest possible terms, from traffic gridlock to cost overruns, the real events can only pale by comparison. In my west end neighbourhood, we were expecting to be invaded by a quarter million people swarming our streets and taking over our cafes and restaurants. Buck up, get out of town or huddle at home was the message. In the end, there have only been a few more people here than usual, traffic is lighter if anything, and I have had no trouble getting a coffee from my favourite haunts. By allowing maximum catastrophic thinking to take root, people end up pricing-in the worst outcomes, and can only be pleasantly surprised by reality.

Appealing to collective pride: I haven’t met a Vancouverite yet, who hasn’t responded to the call to showcase the best aspects of our city and country. In my famously antisocial neighbourhood, people are actually smiling at one another, and having the small, pleasant, inconsequential snatches of conversation at streetcorners that I associate more with New York than here. In the last few days, I have seen people stooping to pick up bits of trash off other people’s lawns, and a sense of civic pride that I haven’t seen for a long time. I suspect all leaders can gain by making major challenges into a point of collective pride!

Please feel free to weigh in with your opinions and ideas. Or to explore having me speak to your group or team about leadership, please contact Rob Duncan at greatcapes@gmail.com or via the Contact tab on this page.

Leadership lessons from the 2010 Olympics, part 1

Ideas you can use Comments Off
Rob Duncan - Vancouver 2010

Rob Duncan - Vancouver 2010

Okay, I admit it: the 2010 Winter Olympics in Vancouver are shaping up to be cool – real cool! I have to think that the leadership behind the games has been largely responsible for what is shaping up to be a terrific show.

I haven’t always been convinced we were going to pull it off without a hitch. While it was exciting to see all the buildings being erected and the city decorated, the Vancouver Olympics were facing many challenges. Limited parking in Whistler, not enough snow on Cypress mountain and multiple transportation and accommodation shortages being some of the key issues.

Fortunately, many precautions were put in place to help the Olympics move smoothly, things like closing schools and implementing driving permits to reduce traffic and increasing the use of buses to service displaced drivers.

I will be observing the games with an eye to divining just what the leadership “secret sauce” was that contributed to the success of the games. I would love to hear your thoughts on leadership lessons from the games. Go Canada!

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